South Warwickshire Volunteering Forum

Volunteers expect organisations to:

• Respect confidentiality.
  
• Agree tasks in advance with the volunteer by a role profile or spoken agreement.
  
• Involve volunteers according to ability, regardless of age, disability, gender, race or other issues.
  
• Fulfill Health and Safety Legislation.

And to provide:

• An appropriate induction programme.
  
• Suitable insurance cover (public liability and employers liability).
  
• A named line-manager, to give direction and support.
  
• Information about the organisation and the people who use it.
  
• Preparation and training for the tasks to be done.
  
• Individual Personal Development Review, whether formal or informal.
• A means to interact throughout the organisation.
  
• A clearly identified way to make a complaint.
  
• A reference for further work (paid or voluntary).
  
• Equal access to ongoing support and supervision.
  
• A clearly identified way of enabling volunteers to express an opinion.
  

Volunteers expect any organisation with paid staff to:

• Reimburse any reasonable costs in coming to or carrying out voluntary work (where possible).
  
• Not use volunteers to replace paid staff.
  
• Encourage a positive attitude towards volunteers from all staff.
  
• Recognise the contribution of volunteers to the organisation.

VALUING VOLUNTEERS

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